Frequently Asked Questions (FAQs)
Welcome to the Rahraha FAQ — your quick guide to how we do things around here.
We’ve kept it simple, so you can find what you need fast.
🧥 About Our Products
Q: What does Rahraha sell?
A: We make custom oversized t-shirts (and hoodies coming soon). Every piece is produced just for you — no mass production, no stock piles.
Q: Where are your products made?
A: All our products are designed and produced in the United Arab Emirates, then shipped worldwide.
💳 Orders & Payments
Q: What payment methods do you accept?
A: We currently accept credit cards, Apple Pay, and Google Pay — all processed securely through trusted payment partners.
Q: Can I pay Cash on Delivery?
A: Not right now. We’re 100% online and cash-free to keep things smooth and secure.
⏰ Cancellations & Changes
Q: Can I cancel my order?
A: Yes, but only within 12 hours of placing it. After that, we start production, and the order becomes final.
To cancel, email info@rahraha.com as soon as possible with your order number.
Q: Can I change my size or color after ordering?
A: If we haven’t started production, we’ll try to help — but after 12 hours, no changes can be made.
🚚 Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We ship worldwide straight from the UAE. Shipping rates vary based on your location.
Q: How long does delivery take?
A: Delivery times depend on your country. We’ll send tracking details once your order ships so you can follow it every step of the way.
Q: Who pays for shipping?
A: Customers cover the shipping cost at checkout.
🔁 Returns & Exchanges
Q: Can I get a refund?
A: Nope — since every Rahraha piece is custom-made, we don’t offer refunds.
If something’s wrong, we’ll make it right with an exchange or replacement.
Q: Can I exchange my item?
A: Yes, if:
- You contact us within 7 days of receiving it.
- The item is unworn, unwashed, and has tags attached.
- You’re exchanging for the same design in a different size or color (based on stock).
Customers pay the exchange shipping fee.
Q: What if my order arrives damaged or incorrect?
A: Email info@rahraha.com with your order number and photos of the issue within 7 days. We’ll review and arrange an exchange or replacement if verified.
🔒 Privacy & Data
Q: Do you collect my data?
A: Yes, but only what’s needed to process your order and run the site — like your name, email, and shipping address.
We never sell your information, and we work with secure partners only.
Q: Do you use cookies?
A: Yes — to make your browsing experience better. You can turn them off in your browser settings if you prefer.
👕 Other Questions
Q: How do Rahraha sizes fit?
A: Our pieces are intentionally oversized — go true-to-size for a relaxed fit or one size down for something more fitted.
Q: Can I collaborate or feature Rahraha products?
A: We love that. Drop us an email at info@rahraha.com or tag us on social media — we’re always open to creative collaborations.
We keep things transparent, simple, and fair.
If you don’t see your question here, just reach out — we’re happy to help.
For all inquiries, contact Rahraha at info@rahraha.com
✅ This FAQ version:
- Answers real-world customer questions in a brand voice that builds trust.
- Reinforces your no-refund, 12-hour cancellation, and exchange terms (so you’re legally protected).
- Can go directly on a “Help” or “Customer Support” page.