Exchange & Refund Policy

Last Updated: November 1, 2025

At Rahraha, we put time, care, and energy into every piece we make. Each item is custom-produced with quality and individuality in mind — which means we don’t do refunds, but we do want you to love what you wear.

That’s why we offer exchanges under clear, fair terms.

🔁Exchanges

You can exchange your item if:

It’s in its original condition — unworn, unwashed, and with all tags attached.
You reach out to us within 7 days of receiving your order.
You’d like the same design in a different size or color (based on stock availability).
You cover the shipping costs for sending and receiving the exchanged item.

To request an exchange, email us at info@rahraha.com with your order number and photos of the product. We’ll get back to you with next steps.

🚫Non-Returnable & Custom Orders

All of our products are made to order, so we don’t offer refunds or general returns — this helps us reduce waste and keep production ethical.
We only replace or exchange items if they’re:

Damaged,
Defective, or
Not what you ordered (wrong size, color, or design).

⚠️Damaged or Wrong Items

Mistakes happen — if yours arrives damaged or incorrect, we’ve got you:

Email info@rahraha.com within 7 days of delivery.
Include your order number, photos, and a quick note explaining the issue.
We’ll verify and guide you through the replacement process.

Items sent back without prior approval won’t be accepted.

📦Return Conditions

If your return is approved:

We’ll share instructions on how and where to send it back.
Items must come in the original packaging, tags intact.
Any item that shows signs of wear or alteration may be rejected.

✅Final Decision

We handle each exchange request individually. Once our team reviews your case, the decision made by Rahraha will be final.

We appreciate your understanding — small, made-to-order brands like ours rely on these policies to stay sustainable and fair for everyone.

For all inquiries, contact Rahraha at info@rahraha.com